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　　Personal Information:

　　Name: YJBYS

　　Sex: Male

　　Date of birth: 1978-02-18

　　Companies are: China XX NMC Group

　　Title: International Customer Service Center, Senior Account Manager

　　Work Experience: Five years

　　E-mail: **

　　Mobile Phone: 1391 ********

　　Target jobs: customer relationship development, channel management and the company intranet and other related operations management jobs

　　Work experience:

　　A: 1999/06-2000/08 China Telecom Engineer

　　Main duties:

　　- HiTron companies responsible for Taiwan's digital subscriber loop optical fiber transmission system engineering and maintenance;

　　- ZTE is responsible for the expansion of access network equipment, engineering and maintenance;

　　- Responsible for Huawei SDH synchronous transmission network, network management and maintenance;

　　- Jiangsu Datong new IC card phone company's network management and maintenance;

　　Second, since 2001/02, China Network Communications Corporation (CNC Holdings) International, China Netcom Group Corporation (CNC International)

　?、? 2001/02-2001/08 Netcom Holdings Division Headquarters program (ESBU) Project Manager

　　Main duties:

　　- In charge of international business, multinational corporations and large enterprise customers and the project co-ordination and customer relationship management;

　　- In charge of international business, multinational corporations and large enterprise customers DIA, bandwidth leasing, FR-, MPLS- receive the item, technical program review, the single-distributed, the quality of the project progress and tracking;

　　- In charge of international, transnational and large enterprise customers and after-sales service and support;

　　Main duties:

　　- CNC Headquarters is responsible for multi-national corporations and large enterprise customers throughout the follow-up complaints and processing;

　　- Is responsible for branch customer service support;

　　- Relevant regional customer support manager, regional support manager, technical support, customer service personnel in the coordination, management.

　　Main results:

　　- The establishment of seven regional and branch offices under the jurisdiction of the four special A City customer service organization;

　　- To participate in and coordinate the completion of 1003 National Customer Service CNC system (call center) I, a total a total of two centers, 33 sub-center projects;

　　- The completion of the "China Netcom's customer service manual" and the business processes, service processes, system design and implement;

　　- Branch Customer Service staff training, performance evaluation, focusing on major cross-sectoral issues, regional co-ordination and sub -

　　Customer satisfaction the company guidance and management, the concept of a unified service, the establishment of CNC service brand;

　　Third, the international carrier services Netcom 2002/08-2004/07 Branch Management Senior Manager

　　Fourth, the Chinese in 2004 ** NMC Group Senior Manager, International Customer Service

　　In 2004, the telecommunications industry to study the outsourcing of call center services to value-added services such as market trends, the lead organization responsible for the Group of related departments and service outsourcing cooperation projects (Phoenix, CNC CPE project) for communication and co-lead in outsourcing projects communication with partners, coordination, participation in the work of service outsourcing projects; Source: China Resume net value of the services responsible for the management of outsourcing projects.

　　By the end of 2004 to 2005, after the reorganization Netcom Group, has overall responsibility for day-to-day international customer service call center operations management, Netcom Group for the international focus on the 108 operator (MCI, EQ, KDDI, Singtel, etc.), international customers and provide 7 × 24 hours of international business consulting, inquiries, accept and co-ordinate the follow-up failures and to provide specialized "great customer support" team one-on-one "personal" service, Netcom Group in the implementation of customer service systems focused on differences in customers, and personalized service, and promote active services to enhance the core competitiveness of the Group of services.

　　Education

　　1995/06-1999/06 **** University of Electronic Information Systems Engineering professional degree;

　　Training experience

　　Access 1999/10 ZTE (Shenzhen **** company training base in Chengdu);

　　1999/11 of the new IC card phone network management system (Shenzhen **** company);

　　SBS Series 2000/07 Huawei SDH transmission network (Guangzhou, Shenzhen **** training base).

　　Language ability

　　English proficiency