在商務(wù)接待中，掌握電話禮儀也非常關(guān)鍵，因?yàn)楹芏嗲闆r下我們需要在電話中交流。商務(wù)電話禮儀英語句型有哪些?下面是學(xué)習(xí)啦小編搜集整理的一些內(nèi)容，希望對(duì)你有幫助。

　　商務(wù)電話禮儀英語句型

　　情況一: 打電話的人找的是你自己

　　Is Daisy there? Daisy 在嗎?

　　Speaking. 我就是，說吧。

　　That's me. 我就是。

　　This is Daisy. 我就是 Daisy.

　　This is she. 我就是。(注: 男的用 This is he.)

　　You're speaking/talking to her. 你正在跟她說話。

　　情況二: 要找的人不在

　　May I speak to Mr. Gates? 請(qǐng)問 Gates 先生在嗎?

　　He's out. 他出去了。

　　He's not here right now. 他現(xiàn)在不在這里。

　　He's in a meeting right now. 他現(xiàn)在正在開會(huì)。

　　You've just missed him. 你剛好錯(cuò)過他了。

　　He's just stepped out. 他剛好出去了。

　　情況三: 要找的人不在, 問對(duì)方是否要留言

　　Can I talk to Mark? 我可以跟 Mark 講話嗎?

　　He's out on his lunch break right now. Would you like to leave a message? 他出去吃午飯了, 你要留言嗎?

　　He's not available right now. Can I take a message? 他不在, 我可以幫你傳話嗎?

　　情況四: 打電話的人問他要找的人何時(shí)回來

　　Do you know when he will be back? 你知道他什么時(shí)候會(huì)回來嗎?

　　I'm sorry. I don't know. 抱歉, 我不知道。

　　I have no idea. 我不知道。

　　He should be back in 20 minutes. 他應(yīng)該二十分鐘內(nèi)會(huì)回來。

　　情況五: 打電話的人問他要找的人在哪里

　　Do you have any idea where he is? 你知道他在哪里嗎?

　　Sorry. I don't know. 抱歉, 我不知道。

　　He's at work right now. Do you want his phone number? 他現(xiàn)在在上班。你要不要他的電話號(hào)碼?

　　情況六: 打電話的人要找的人不在, 愿意接受對(duì)方的留言

　　Can I leave a message? 我可以留個(gè)話?

　　Yes. Go ahead, please. 可以, 請(qǐng)繼續(xù)。

　　Of course. Hold on for just a second so I can grab a pen and paper. 當(dāng)然, 稍等一下讓我拿個(gè)紙筆。

　　Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 當(dāng)然, 如果你可以等我一下下, 讓我找張紙寫下來。

　　情況七: 接受對(duì)方留言時(shí)聽不清楚, 希望對(duì)方重復(fù)

　　When he comes back, can you have him call me at (206) 5551212? 他回來后, 能不能讓他打 (206) 5551212 這個(gè)號(hào)碼給我?

　　Can you repeat again, please? 能不能請(qǐng)你再重復(fù)一次?

　　(Say) Again, please? 再說一次好嗎?

　　Pardon? 抱歉。請(qǐng)?jiān)僬f一次。

　　Come again, please? 再說一次好嗎?

　　Im sorry? 抱歉。請(qǐng)?jiān)僬f一次。

　　情況八：對(duì)方希望你替他/她傳話，但你想拒絕

　　May I leave a message? 我能否留個(gè)話?

　　You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry. 你知道嗎?我的英文不是非常好，我不想聽錯(cuò)話。你介意稍后再打來嗎?我很抱歉。

　　If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的話，能否請(qǐng)你再打一次，然后在錄音機(jī)上留言?我的英文不是很好。

　　情況九：打電話的人要找的人是別人，請(qǐng)對(duì)方稍等

　　Is Brandon there? Brandon在嗎?

　　Yes, he is. One moment, please. 他在。請(qǐng)稍等。

　　Hold, please. 請(qǐng)稍等。來源:壹壹英語

　　Hold on, please. 請(qǐng)稍等。

　　Let me see if he's here. Hang on. OK?

　　我看看他在不在。等一下，好嗎?

　　情況十：對(duì)方打錯(cuò)電話

　　Can I speak to Alexander Walker?我可以和Alexander Walker說話嗎?

　　Alexander Walker? I'm sorry, but there's nobody here by this name. Alexander Walker?抱歉，這里沒這個(gè)人。

　　I'm sorry. I'm afraid you've got the wrong number. 抱歉，恐怕你打錯(cuò)電話了。

　　What number did you dial? 你剛才撥的號(hào)碼是多少?

　　情況十一：要求跟剛剛已經(jīng)通過話的人再講話

　　Can you put Daisy back on? I forgot to tell her something. 你能否請(qǐng)Daisy再來聽電話呢?我忘了跟她講一件事。

　　Sure. I'll go get her. 當(dāng)然!我這就去叫她。

　　情況十二：電話打不通

　　Did it go through? 打通了嗎?

　　The line was busy. 電話忙線。

　　I got the busy signals. 電話忙線。

　　情況十三：(因自己忙等原因)請(qǐng)別人去接電話

　　Paul, can you answer the phone? I'm busy. Paul，你能不能去接電話?我在忙。

　　Can you get it, Paul? My hands are tied. Paul, 你能不能去接電話?我現(xiàn)在不能接。

　　Yes, dear. 是的，親愛的。

　　情況十四：接到無人電話(就是打來了卻不說話的那種)

　　Who called? 誰打來的?

　　No one. He hung up on me. 沒人。他把電話掛了。

　　Wrong number, I guess. He hung up without saying a word. 打錯(cuò)了，我想。他一句話也沒說就把電話掛了。

　　商務(wù)電話禮儀常用英語

　　1.常用詞匯

　　區(qū)域號(hào)碼Area code

　　投幣電話Coin call

　　會(huì)議電話Conference call

　　信用卡電話Credit card call

　　電話干擾Crossed lines

　　直撥電話Direct dial call

　　國(guó)內(nèi)電話Domestic call

　　分機(jī)Extension

　　分機(jī)號(hào)碼Extension number

　　交換臺(tái)號(hào)碼Exchange number

　　公用電話Public telephone

　　長(zhǎng)途電話 Long distance call

　　市內(nèi)電話Local call

　　傳話機(jī)Mouth piece

　　對(duì)講機(jī)系統(tǒng)Intercom system

　　國(guó)際電話Overseas call

　　同線電話Party line

　　無線電話Radio telephone

　　電話本Telephone book

　　電話亭Telephone booth

　　電話號(hào)碼Telephone number

　　電信局Telephone office

　　通話次數(shù)表Service meter

　　2.常用禮貌句型

　　(1)自報(bào)家門

　　這里是青海貿(mào)易公司的Tina Hao。我能為您做些什么?

　　This is Tina Hao of Qinghai Trading Company. May I help you?

　　(2)聽不清楚

　　對(duì)不起，我沒聽懂您說的話。Sorry. I didn't get what you said.

　　我聽不太清楚.I can't hear you very well.

　　通信效果不太好.We have a bad connection.

　　我聽不太清楚您說的話.I can't catch what you are saying.

　　發(fā)生上面的情況，您可以請(qǐng)對(duì)方再重復(fù)一遍，您可以說:

　　能請(qǐng)您再說一遍嗎?Could you repeat that,please?

　　您能再說一遍嗎?Would you say that again?

　　(3)請(qǐng)對(duì)方說慢點(diǎn)

　　您能再說慢一點(diǎn)嗎?Would you speak more slowly?

　　您能再大聲一點(diǎn)嗎?Could you speak up/out a little?

　　您能再說清楚一點(diǎn)嗎?Would you speak more clearly?

　　(4)幫忙轉(zhuǎn)分機(jī)

　　請(qǐng)幫我轉(zhuǎn)分機(jī)211. Please connect me with extension two-one-one.

　　請(qǐng)幫我接人事部好嗎?

　　Could you put me through to the personnel department, please?

　　(5)他在忙線中

　　他現(xiàn)在正在接另一個(gè)電話.tie's on another line right now.

　　他正在接長(zhǎng)途電話.有什么我可以幫您嗎?

　　He's talking a long-distance call now,what can I do for you?

　　抱歉.他正在打電話.Sorry. his line is busy.

　　(6)請(qǐng)對(duì)方稍等一下

　　您能稍等一會(huì)兒?jiǎn)?Could you hold a moment .please?

　　您能稍等一會(huì)兒?jiǎn)?Can you hold on.please?

　　請(qǐng)稍等一下.他馬上來接電話.Just a moment. He is on his way now.

　　(7)現(xiàn)在不方便接電話

　　她現(xiàn)在有客人。She has a visitor at the moment.

　　他正在開會(huì)。He is in a meeting now

　　很抱歉，我正好要出門。可不可以稍后再打給您。

　　I'm sorry, but I was just on my way out. Can I get back to you later?

　　他有來上班，不過現(xiàn)在不在座位上.He's here but he's not at his desk right now.

　　他還沒到辦公室。He hasn't come to the office yet.

　　很抱歉，他剛才外出了.I'm sorry, but he is out right now.

　　(8)在休假中

　　他今天休假.He is off today.