辦公打電話英語(yǔ)怎么說(shuō)
辦公打電話英語(yǔ)怎么說(shuō)
電話英語(yǔ)是英語(yǔ)的一種變體。它的特點(diǎn)主要表現(xiàn)在兩個(gè)方面:口語(yǔ)化和句式化。學(xué)習(xí)啦小編整理了辦公打電話英語(yǔ)，歡迎閱讀!
辦公打電話英語(yǔ)篇一
電話必備英文短語(yǔ)
lf you're like most English learners, you find it difficult to make phone calls in English. But if you're traveling abroad or working in a foreign company, using English on the phone is essential. So how do you conquer this last obstacle to fluency? Prepare yourself for any telephone situation with the following phrases and techniques.
如果你和大多數(shù)的英語(yǔ)學(xué)習(xí)者一樣，會(huì)覺(jué)得用英語(yǔ)打電話很難。但如果你需要在海外旅行或在外國(guó)公司工作的話，能使用電話英語(yǔ)是必需的。因此如何克服通向英語(yǔ)流利程度的最后一道坎呢?使用以下的短語(yǔ)或技巧為任何電話情景做準(zhǔn)備。
Introductions說(shuō)明
Start any telephone conversation by introducing yourself; "Hello, this is Peter jones. Jf you answer the phone and the caller fails to identify himself. you can say; "May l ask who's caHing. please?"
以自我介紹開始電話交談："Hello, this is Peter jones."，如果你在接電話的時(shí)侯對(duì)方?jīng)]有表明他是誰(shuí)，你可以說(shuō)：”May J ask who's calling, please?"。
Asking for someone/Making a request要求某人/發(fā)出請(qǐng)求
If you're calling to talk to a specific person then phrase your request as a polite question e.g. "May I speak to Rachel Smith, please?" When you have an extension number but no name you can say: "Could I have extension number 635?" But if you're calling with a specific purpose, then a statement works best: "I'm calling to make a reservation“
如果你打電話給特定的某個(gè)人的話，那么你得用禮貌的問(wèn)句來(lái)表達(dá)意圖，例如：”May I speak to Rache Smith, please?”，當(dāng)你只知道分機(jī)號(hào)碼卻不知道人名的時(shí)候你可以說(shuō)："Could l have extension number63579。但如果打電話是有特定的目的，那最好是這么說(shuō)：。I'm calling to make a reservation."。
Holding and transferring控股和轉(zhuǎn)移
"Please hold" is telephone language for "just a moment". When you need to be transferred (connected) to another extension you'll often hear: "Connecting your call“or "Please hold I'll transfer you."." If you call a business at a busy time, you might hear only a brief, "Hello please hold!" before the operator switches over to another line
"Please hold“是電話語(yǔ)言中表示"等一下"。當(dāng)你“transferred"(轉(zhuǎn)接)到另一部分機(jī)，你常會(huì)聽到:“Connecting your call..."或” Please hold, I'll transfer you."。如果你是在 繁忙時(shí)段撥打某公司電話的話，你可能會(huì)聽到簡(jiǎn)短的一句話:"hello, please hold!"。在接線員將你轉(zhuǎn)到另一條線之前。
Leaving a message電話留言
When the person you're calling isn't available, be prepared to leave a message. You might use voicemail (a digital voice recording system) or an answering machine (a machine that records messages onto a tape). If you're talking to an operator, they'll ask: "Would you like to leave a message?" Or you can say, "May I leave a message?" Be sure to leave your phone number if you want the person to return your call. This is called a 'call back number'
當(dāng)你打電話的對(duì)象不在或不能接聽電話時(shí)準(zhǔn)備好留言。你可以使"voicemail" (電子錄音系統(tǒng))或一部、nswering machine"(在磁帶上錄音的一種機(jī)器)“。如果你正和接線員講話的話，他們問(wèn):0Would you like to leave a message?"，”或者你可以說(shuō):0May I leave a message?"。如果想要對(duì)方回電話的話，千 萬(wàn)別忘了留你的電話號(hào)碼。這被稱作0call back number"。
Asking the speaker to slow down要求演講者慢下來(lái)
If you're not sure you'll understand everything in English, be honest. Tell the speaker immediately: "My English isn't very strong, could you please speak slowly?" Most people will appreciate your honesty and will be happy to oblige
如果你不確定你能聽懂所有的英語(yǔ)對(duì)話，一定要坦誠(chéng)。道接告訴對(duì)方:0My English isn't very strong could you please speak slowly?"，大部分的人會(huì)贊許你的誠(chéng)實(shí)并很高興這么做。
Write it down把它寫下來(lái)
If you're nervous about telephoning in English, it's helpful to prepare a script. Write out a brief outline of what you need to say. You can use it to organize your thoughts beforehand and as a reference if you get confused during the call
如果你覺(jué)得用英語(yǔ)打電話還有點(diǎn)緊張的話，把要講的事先寫下來(lái)將很有幫助。寫出你需要講的內(nèi)容大綱。你可以使用此提綱事先組織你的思緒并且如果在通話過(guò)程中有任何疑問(wèn)的話也能作為借鑒。
Remember your manners注意你的禮儀
It's very important to sound polite on the telephone. Use phrases like, 'Could you', and 'Please' when making requests. And always remember to finish a conversation with 'Thank you' and 'Goodbye'!
在通話中使用文明禮貌的語(yǔ)言是非常的重要。在請(qǐng)求別人時(shí)請(qǐng)使用類似的短語(yǔ)，和0Could you“和"Please";并且總是記得以:Thank you“"Goodbye“結(jié)束通話!
辦公打電話英語(yǔ)篇二
1. 如何接聽電話
在公司接聽電話時(shí)，一般要先報(bào)上自己的姓名與公司名稱，
比如：
this is rita chang of abctrading company.
(這里是abc公司的rita chang。)
或者也可以說(shuō)：
abctrading company.can i help you?
(abc貿(mào)易公司，我能為你作些什麼嗎?)
如果接聽的是分機(jī)，要報(bào)上自己部門的名稱，比如：
abctrading company,overseas sales department.can i help you?
(abc貿(mào)易公司海外銷售部。我能為你作些什麼嗎?)
打電話一方聽到這樣的話後，要告訴對(duì)方自己想找的人：
i'd like to speak to mr.brown,please.
(麻煩一下，我想和brown先生講話。)
或者告訴對(duì)方自己要轉(zhuǎn)的分機(jī)號(hào)：
could i have extension 321,please?
(請(qǐng)轉(zhuǎn)接分機(jī)321。)
如果想轉(zhuǎn)接某個(gè)部門，而非具體某個(gè)人時(shí)，可以說(shuō)：
i'd like to speak to someone in the personnel department.
(我想和人事部的人講話。)
如果接聽者即是打電話者要找的人，可以間單地回答：
speaking.
(我就是，請(qǐng)講。)
如果想了解對(duì)方打來(lái)電話的目的，千萬(wàn)不要問(wèn)：
why are you calling?
(為什麼給我們打這個(gè)電話?)
因?yàn)檫@樣極其不禮貌。恰當(dāng)?shù)恼f(shuō)法是：
what is this call regarding?
(您打這個(gè)電話是關(guān)於什麼事情呢?)
2. 如何結(jié)束電話交談
用電話交談時(shí)，只能聽到對(duì)方的聲音而看不到對(duì)方的表情或姿態(tài)。因此，要想結(jié)束電話交談，事先記住一些慣用的表達(dá)辭句，是極為重要的。如果打電話的人較熟悉，可以說(shuō)一句：
is there anything else i can do for you?
(還有什麼我可以幫忙的嗎?)
來(lái)結(jié)束通話。如果你認(rèn)識(shí)對(duì)方家人，不妨加上這樣的問(wèn)候：
say hello to your folks.
(請(qǐng)代向你家人問(wèn)安。)
這樣會(huì)增進(jìn)彼此的情誼。如果你答應(yīng)給別人傳話，可以說(shuō)：
then i'll make sure he gets your message.
(我一定會(huì)轉(zhuǎn)達(dá)您的話。)
如果接待的是你的客戶，也可以使用一些慣用的客套話，比如：
thank you for calling.
(謝謝您打電話來(lái)。)
nice talking to you.
(很高興與你通話。)
hope to see you again soon.
(希望近日還能見(jiàn)面。)
如果你是打電話的一方，可以這樣結(jié)束通話：
that's all i have to say for now.
(這就是我現(xiàn)在所要講的。)
thank you for your trouble.
(謝謝，麻煩您了。)
well-i'll call you again later.
(我會(huì)再打電話給您。)
辦公打電話英語(yǔ)篇三
1.接電話必備第一句：自報(bào)家門
經(jīng)典表達(dá)：
Hello, ABC Company. This is XXX. How may I help you?
您好，ABC公司，我是XXX。有什么可以幫您嗎?
舉一反三：
Good morning. ABC Company. This is XXX speaking. May I help you?
Thank you for calling. You’ve reached ABC Company. This is XXX.
2.接電話必備第二句：Ta不在，請(qǐng)稍等片刻。
經(jīng)典表達(dá)：
XXX is not available at the moment. Could you hold for a few minutes please?
XXX現(xiàn)在無(wú)法接聽您的電話，您能稍等片刻嗎?
舉一反三：
XXX is with a client now. Would you mind holding for a moment?
XXX is currently unavailable. Can you please hold for a moment?
We’re experiencing a high volume of calls. Would you please hold?
3.接電話必備第三句：我為您轉(zhuǎn)接。
經(jīng)典表達(dá)：
I’ll transfer your call to XXX.
我將為您轉(zhuǎn)接到XXX.
舉一反三：
I’ll transfer you over to XXX’s line.
I’ll put you through.
I’ll put XXX on the phone.
I’ll get XXX for you.
I’ll connet you.
4.接電話必備第四句：稍后再打給您。
經(jīng)典表達(dá)：
Would you leave your name and number and I can call you back?
您能留下您的姓名和電話嗎?我稍后再打給您?
舉一反三：
Do you have a number I can reach you back at?
I’ll be glad to return your call if you will leave your name and number。
5.接電話必備第五句：您需要留個(gè)口信嗎?
經(jīng)典表達(dá)：
May I take a message for you?
我能為您留個(gè)口信嗎?
舉一反三：
Can you leave a message?
Would you like to leave a message?
Can I transfer you to XXX’s voice mail?
注：留言內(nèi)容一般要包括以下幾個(gè)方面。(1)致電人姓名，(2)致電人公司名稱，(3)致電人電話號(hào)碼/分機(jī)號(hào)，(4)留言的日期和時(shí)間，(5)收到留言后需要做出的回應(yīng)(回?fù)茈娫掃€是等候致電人第二次打入)，(6)留言記錄者簽名(以防收到留言的人有任何不明白的地方可以再溝通確認(rèn))。
6.接電話必備第六句：您能再重復(fù)一遍嗎?
經(jīng)典表達(dá)：
Would you repeat that please?
請(qǐng)您再重復(fù)一次好嗎?
舉一反三：
I beg your pardon?
Would you say it once more please?
Could you repeat what you just said?
7.接電話必備第七句：感謝致電，結(jié)束通話
經(jīng)典表達(dá)：
Thank you for your calling, have a nice day.
感謝致電，祝您度過(guò)愉快的一天。
舉一反三：
Thank you for calling, goodbye.
Thank you very much, goodbye.
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