表達電話客戶服務(wù)的英語口語
無論你在電話會議中扮演什么角色，給人好的印象總不是壞事。下面小編今天就給大家分享一下電話英語給大家看看，歡迎閱讀參考
電話客戶服務(wù)
AHello. Can I help you?
您好。我能幫您什么?
BI need to talk with someone about my bill.
是關(guān)于我的賬單的問題。
AOkay. Hold on the line. James will be with you in just a moment.
好的。請稍等。詹姆斯會來解決您的問題。
BThanks.
謝謝。
AHi, this is James in customer sevice. What can I do for you?
您好，我是客戶服務(wù)部的詹姆斯。我能為您做什么?
BHi, James. The bill I received yesterday for my home cable TV service is wrong.
你好，詹姆斯。昨天我收到了有線電視的賬單，但是賬單有錯誤。
AWhat’s your account number?
您的賬號是什么?
B200508.
200508.
AOkay. The regular monthly charge should be $65.
每月的費用應(yīng)該是65美元。
BRight. But yesterday I got a bill for $85.
對的，但是賬單上是85美元。
AThe cable TV company charged you an extra $20 because of your late payments for the last two months.
有線電視公司額外收了您20美元，是因為您前兩個月的賬單付晚了。
BOh, I see. Thanks.
哦，是這樣啊。謝謝。
吸塵器想退換或修理
AHi, Customer Service Desk. What can I do for you today, sir?
您好，客戶服務(wù)柜臺。先生，我能為您做什么?
BGood morning. I bought this vacuum here a few months ago. It doesn’t work now. Can I return it or get it fixed?
早上好，我在幾個月前買了這個吸塵器，現(xiàn)在它壞了。我能退換或者修理嗎?
ADo you have your receipt with you?
您有購買時的收據(jù)嗎?
BYes, I do.
我有。
AWhen did you buy it from our store?
您是什么時候從我們的店里買的?
BFour months ago.
四個月前。
AI’m sorry. You can’t return it becasue too much time has passed since you purchased it. In order to receive a refund, you must return merchandise to the store within 90 days of purchase.
很抱歉。您不能退貨了，因為距離您的購買日期已經(jīng)有一段時間了。如果要全額退款，您必須在購買之后90天內(nèi)把商品送回店里。
BBut the direction book says I will get one-year warranty.
但是說明書說保修期一年。
AYes, I know. After 90 days, you need to call the company that manufactured the vacuum to fix it because it’s still under their warranty. Their phone number should be in the direction book that came with your vacuum.
是的。90天之后，您需要聯(lián)系生產(chǎn)商來修理它，因為您購買的吸塵器還在廠商的保修期內(nèi)。他們的電話應(yīng)該在說明書里有。
BOkay. I understand. I’ll call the Customer Sevice Office of the manufacturer. Thank you.
知道了。我會打給生產(chǎn)商的客服部的。謝謝。
AYou’re welcome.
不必客氣。
讓他一會兒你打過去
AHello.
你好。
BHi. Can I talk to Peter?
你好。能讓Peter接電話嗎?
APeter is in a meeting at the moment. Can he call you back later?
Peter正在開會。讓他一會兒給你打回去可以嗎?
BThat’s fine.
可以。
ACan I have your name and phone number, please?
能告訴我你的稱呼和電話號碼嗎?
BThis is Richard from Barton Secondary School. I’m at 570-780-1245.
我是Barton中學的Richard。我的電話是570 780 1245。
AI’ll leave a message for him.
我會轉(zhuǎn)告他的。
BThank you very much.
非常感謝。
AMy pleasure.
別客氣。
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