酒店投訴英語(yǔ)情景對(duì)話怎么進(jìn)行投訴
酒店投訴英語(yǔ)情景對(duì)話怎么進(jìn)行投訴
出國(guó)旅游，住在酒店難免會(huì)遇到一些問(wèn)題，這個(gè)時(shí)候我們可以如何用英語(yǔ)進(jìn)行投訴呢，今天學(xué)習(xí)啦小編在這里為大家介紹一些酒店投訴英語(yǔ)情景對(duì)話給大家，希望對(duì)大家能有所幫助!
酒店投訴英語(yǔ)情景對(duì)話1
A：Good evening，ma'am.Did you ring for service?What can I do for you?
B：Yes.The light in this room is too dim.Please get me a brighter one.
A：Certainly，sir.I'll be back right away…Do you mind if I move your things?
B：Oh，no.Go ahead.
A：Thank you…How is the light now?
B：It's much better now.Thank you.
A：You're welcome.And if you need any other things，please let us know.
B：Ah，yes，the room is too cold for me.I feel rather cold when I sleep.Can you turn off the air-conditioning?
A：(Checks)The air-conditioning is already off，ma'am.
B：Maybe I'm getting a cold.
A：Would you like an extra blanket?
B：OK.And would you please get me some hot water，too?I think I need to take some medicine.
A： Certainly，ma'am.I'll be right back…here is a blanket，and hot water for you.Anything else?
B：No，thanks.
A：Good night，ma，am.
酒店投訴英語(yǔ)情景對(duì)話2
A guest(B) wants to change a room.He goes to the assistant manager(A)
A：Good morning，sir.What can I do for you?
B：I'm Bell.I'm in Room 908.Can you change the room for me?It's too noisy.My wife was woken up several times by the noise the baggage elevator made.She said it was too much for her.
A：I'm awfully sorry，sir.I do apologize.Room 908 is at the end of the corridor.It's possible that the noise is heard early in the morning when all is quiet.
B：Anyhow，I'd like to change our room.
A：No problem，sir.We'll manage it，but we don't have any spare room today.Could you wait till tomorrow?The American People-to-people Education Delegation will be leaving tomorrow morning.There'll be some rooms for you to choose from.
B：All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.
A：Be sure.I'll make a note of that.Everything will be taken care of.And if there is anything more you need，please let us know.
酒店投訴英語(yǔ)情景對(duì)話3
C=Front Office Clerk 前臺(tái)服務(wù)員 G=Guest 顧客
C：Good evening. Front Office . Can I help you?
晚上好，這里是前臺(tái)。有什么可以為您效勞?
G：This is Mrs. Stevenson， Room 1503. I’ve just checked in and I’m not happy with my room.
我是 1503 房的史蒂文森太太，剛?cè)胱〉?，我?duì)房間不滿意。
C：May I know what is wrong?
請(qǐng)問(wèn)有什么問(wèn)題嗎?
G：The room is smelly and there is someone’s hair on my bed! I didn’t expect such thinhs would happen in your hotel.
房間有股難聞的氣味，我的床上還有別人的頭發(fā)!我沒(méi)料到你們酒店會(huì)發(fā)生這樣的事情。
C：I’m sorry to hear that. Mrs. Stevenson. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有這種事情，史蒂文森太太。我馬上派一個(gè)服務(wù)員拿空氣清新劑來(lái)，并且為您重新整床。
我們?yōu)榻o您帶來(lái)不便道歉。
G：That’s fine. Thank you.
好吧，謝謝。
C：You’re welcome， Mrs. Stevenson. My name is Simon， and if there is anything else I can do for
you， please don’t hesitate to call me .
不客氣，史蒂文森太太。我叫西蒙，如有什么我能效勞的，請(qǐng)盡管給我電話。