酒店接待常用英語(yǔ)對(duì)話
英語(yǔ)對(duì)話教學(xué)是師生結(jié)成 學(xué)習(xí)共同體 合作解決學(xué)生發(fā)展問題的多向交流活動(dòng),強(qiáng)調(diào)從生命的高度刷新英語(yǔ)教學(xué)觀,讓師生自由而快樂地實(shí)現(xiàn)各自的生命價(jià)值。小編精心收集了酒店接待常用英語(yǔ)對(duì)話，供大家欣賞學(xué)習(xí)!
酒店接待常用英語(yǔ)對(duì)話1
R=Reservation Clerk 預(yù)定員 G=Guest 顧客
R：Good morning. Room Reservations . May I help you?
您早，客房預(yù)訂部，請(qǐng)問有什么可以幫助您?
G：Yes，I’d like to book a room.
我想預(yù)訂一個(gè)房間。
R：Thank you， sir. For which date and how many guests will there be in your party?
謝謝您。要訂在什么時(shí)候?您一行有多少人?
G：From April 16th to 20th .Just my wife and myself.
4 月 16 日到 20 日。只有我和我太太。
R：From April 16th to 20th ?? .And which kind of room would you prefer， sir?
4 月 16 日到 20 日。請(qǐng)問您想預(yù)訂哪種房間。
G：A Twin，please.
R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you for waiting ， sir. We have a twin room at US0 per night， will that be all right?
請(qǐng)別掛斷好嗎?我來檢查一下是否有空房間。(過來一會(huì)兒)讓您久等了，先生。我們有空余的雙床間，現(xiàn)在價(jià)格是每晚 180 美元，這樣可以嗎?
G：Ok， I’ll take it.
好的，我訂了。
R：Thank you ，sir. May I have your name and phone number， please?
謝謝您，先生。您能告訴我您的姓名和電話號(hào)碼嗎?
G：Sure. May name is Aaron Johnson， and my phone number is 3242-5827.
沒問題。我叫艾倫.約翰遜，電話是 3242-5827.
R：Mr. Aaron Johnson， phone number is 3242-5827.??Excuse me， how do you spell your first name?
艾倫.約翰遜，電話是 3242-5827。請(qǐng)問怎么拼寫您的名字?
G：It’s double A，R，O，N.
兩個(gè) A，R，O，N。
R：Double A，R，O，N. Thank you，Mr. Johnson. May I have your arrival time on April 16th?
兩個(gè) A，R，O，N。謝謝您，約翰遜先生。請(qǐng)問您 4 月 16 日大概什么時(shí)候到酒店?
G：Around 9 p.m.
大約晚上 9 點(diǎn)。
R：Mr. Johnson， for the unguaranteed reservation， we can only hold the room by 6 p.m.， because it is the peak season now. If you make a guaranteed reservation ，we can hold the room overnight. Would you like me to make a guaranteed reservation by credit card?
約翰遜先生，因?yàn)楝F(xiàn)在是旺季，我們酒店的非擔(dān)保預(yù)訂只能保留到下午 6 點(diǎn)。您若做了擔(dān)保預(yù)訂，我們可以整夜都保留您的預(yù)訂。您愿意用信用卡做擔(dān)保預(yù)訂嗎?
G：Fine. Do you accept American Express?
好的。你們酒店接受美國(guó)運(yùn)通卡嗎?
R：Yes. May I know the number?
接受，請(qǐng)問信用卡號(hào)是多少?
G：It’s 134986
號(hào)碼是 134986.
R：Thank you， Mr. Johnson. You’ve made a guaranteed reservation at the Guangzhou xx Hotel， from April 16th to 20th for 5 nights. If you can’t arrive as schedule， please inform us before 6 p.m. on April 16th .Thank you for calling and we look forward to serving you.
謝謝您，約翰遜先生。您已經(jīng)在廣州 xx 酒店辦理了擔(dān)保預(yù)訂，從 4 月 16 日到 20 日，預(yù)住 5天。您若不能如其到達(dá)，請(qǐng)務(wù)必在 16 日下午 6 點(diǎn)前通知我們。感謝您的電話，我們期待能為您服務(wù)。
酒店接待常用英語(yǔ)對(duì)話2
C=Front Office Clerk 前臺(tái)服務(wù)員 G=Guest 顧客
C：Good evening. Front Office . Can I help you?
晚上好，這里是前臺(tái)。有什么可以為您效勞?
G：This is Mrs. Stevenson， Room 1503. I’ve just checked in and I’m not happy with my room.
我是 1503 房的史蒂文森太太，剛?cè)胱〉模覍?duì)房間不滿意。
C：May I know what is wrong?
請(qǐng)問有什么問題嗎?
G：The room is smelly and there is someone’s hair on my bed! I didn’t expect such thinhs would happen in your hotel.
房間有股難聞的氣味，我的床上還有別人的頭發(fā)!我沒料到你們酒店會(huì)發(fā)生這樣的事情。
C：I’m sorry to hear that. Mrs. Stevenson. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有這種事情，史蒂文森太太。我馬上派一個(gè)服務(wù)員拿空氣清新劑來，并且為您重新整床。
我們?yōu)榻o您帶來不便道歉。
G：That’s fine. Thank you.
好吧，謝謝。
C：You’re welcome， Mrs. Stevenson. My name is Simon， and if there is anything else I can do for
you， please don’t hesitate to call me .
不客氣，史蒂文森太太。我叫西蒙，如有什么我能效勞的，請(qǐng)盡管給我電話。
酒店接待常用英語(yǔ)對(duì)話3
R: Good morning. Can I help you?
R：早上好。我能為您做些什么嗎?
T: Good morning. I think there should be two rooms booked for us? In the names of Tony Marshall and May Hunter.
T：早上好。我們訂了兩間房，名字是托尼o馬歇爾和梅o亨特。
R: Umm, just a moment.
R：請(qǐng)稍等。
T: We're attending the 'Sun, Sea and Sand' conference and exhibition.
T：我們是來參加"太陽(yáng)、海洋和沙灘"會(huì)展的。
R: Well sir, I'm afraid you have nothing booked. All we have left are two small rooms at the front of the hotel. They will be a bit noisy I'm afraid, as there is a pub opposite.
R：抱歉，先生，你們沒有預(yù)訂過房間。我們現(xiàn)在還剩兩個(gè)賓館前面的小間?？峙聲?huì)有點(diǎn)吵，因?yàn)閷?duì)面有個(gè)酒吧。
T: What? That's terrible! How did that happen? What do you want to do May? Should we find somewhere else?
T：什么?太糟糕了!怎么會(huì)這樣呢?梅，你打算怎么辦?我們?nèi)フ移渌e館嗎?
M: Well, I suppose we have no choice, really. It's too late to find another hotel now. We'll just have to take them.
M：我覺得我們沒有選擇了。去找其他的賓館太遲了。我們就住這兩間吧。
R: Right, so that's all booked now. We'll need you to sign a credit card voucher in advance.
R ：好的，那么就訂這兩間房了。你們需要提前簽一下信用卡的單據(jù)。
T: OK. Oh no, I can't seem to find my card. And where's my wallet?
T：好的。哦，不，我找不到信用卡了。我錢包哪去了?
M: Did you leave it somewhere? In the taxi?
M：你把它丟在哪了嗎?出租車上?
T: Oh no! I think I did, I left my wallet in the taxi. I put it on the seat when we got in. Oh what a disaster!
T：哦，我想是的，我把錢包忘在出租車上了。我們上車的時(shí)候我把它放在座位上了。太糟糕了!
R: Careful sir, your briefcase!
R：先生，小心，你的公文包!
T: Aaagh! All over the floor. All my papers!
T：啊!我的文件散了一地!
R: Not to worry sir. We'll soon get them together.
R：別擔(dān)心，我們馬上就能收好。
T: Sorry, May. What a mess, oh what a mess! I'll have to phone the taxi company to see if they found my wallet. Em, by the way, can you lend me some change for the phone?
T：對(duì)不起，梅。太亂套了，太亂套了!我得給出租車公司打電話，看他們能不能找到我的錢包。哦，對(duì)了，你能借我點(diǎn)錢打電話嗎?
M: OK. Here you are.
M：好的，給你。
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