BEC英語(yǔ)寫(xiě)作技巧：投訴信的寫(xiě)作模板范文

　　投訴信是顧客或客戶為了維護(hù)自己的權(quán)利或者因?yàn)閷?duì)某事不滿而寫(xiě)的一種信。你有時(shí)可以把投訴信寄給報(bào)社，但通常你會(huì)把信寄給你所投訴公司的負(fù)責(zé)人。下面是學(xué)習(xí)啦小編整理的投訴信的寫(xiě)作模板范文，以供大家學(xué)習(xí)參考。

　　示例

　　投訴信雖然是抱怨某事，但他的開(kāi)頭方式應(yīng)該有禮貌，這樣才能給人們一個(gè)好印象。另外一個(gè)要記住讀投訴信的人未必是犯了個(gè)錯(cuò)誤的人。

　　投訴信的結(jié)構(gòu)

　　Introduction - Reason for writing the complaint

　　開(kāi)始段： 寫(xiě)投訴信的原因

　　Main body - a. The necessary details: where you bought it, when and what the problem is. b. why you are complaining

　　主段： a. 一些必要的細(xì)節(jié)： 你在哪里，什么時(shí)候購(gòu)買(mǎi)了此產(chǎn)品，并且此產(chǎn)品有何種問(wèn)題。 b. 你為什么要投訴。

　　Conclusion - Say what you want the reader to do.

　　結(jié)束段： 說(shuō)明你希望讀到這封信的人怎么做

　　投訴某產(chǎn)品

　　Dear Mr. Astor

　　We have used your company as a supplier to our electric goods for ten years and until recently the quality of your products has always been good.

　　However, on 4 May 2004, we took delivery of some radios which was of extremely poor quality. Many radios were damaged. We cannot sell them to our customers.

　　I do hope that such a delivery will not be repeated and that your suppliers to us in the future will again be of high quality. If, however, we receive any further faulty products from you, we will be obliged to find another supplier to provider us with goods which meet our own high standards. I am sure you will be able to provide us with goods which meet our own high standards .I am sure you will be able to provide us with a satisfactory explanation.

　　Your sincerely

　　(我們公司把你們公司作為我們電器商店的供應(yīng)商已經(jīng)10年了。直到最近你們的產(chǎn)品質(zhì)量一直很好。然而，我們?cè)?004年5月4日收到的一些收音機(jī)質(zhì)量極差，很多收音機(jī)壞了。我們不能可能在賣(mài)給我們的客戶。我真的希望這種情況不再發(fā)生，并且希望你們將來(lái)所提供產(chǎn)品的質(zhì)量還會(huì)提高。如果我們?cè)偈盏酱纹?，我們將不得不找另外的供?yīng)商提供滿足我們高水準(zhǔn)的產(chǎn)品。我確信您能給我一個(gè)滿意的答復(fù)。)

　　Dear Ms Foster

　　I write regarding the recent purchase of shirt from your store on 8 May 2004.(Polite introduction - reason for writing the complaint)

　　I recently washed the shirt in cool water. However, when I removed the shirt from the washing machine the shirt was stretched out of shape, and no longer fits.(The facts)

　　I called your store yesterday and spoke to department head, Mr. Fox, who was rather rude on the phone and informed me that I am not able to get a replacement shirt as it was purchased at a reduced price. I have been a loyal customer for many years, and until this incident never had complaints. I therefore feel disappointed to be treated in such a manner.(The facts)

　　I would, however, be perfectly satisfied if you would kindly replace the shirt or refund my money.(Polite ending - say what you want the reader to do)

　　I look forward to your early reply.(Polite ending)

　　Your sincerely

　　Alan Biltong

　　(我寫(xiě)此信是關(guān)于2004年5月8日從你的商店購(gòu)買(mǎi)的襯衫的事。我最近在冷水中清洗了襯衫。然而當(dāng)我把襯衫從洗衣機(jī)里拿出來(lái)后發(fā)現(xiàn)襯衫伸長(zhǎng)變了，而且不再合適了。我昨天給你們商店打了電話，與你們部門(mén)的頭?？怂拐f(shuō)了此事。?？怂瓜壬陔娫捴蟹浅４直┎⑶腋嬖V我不能換襯衫，因?yàn)槲以诖蛘鄣臅r(shí)候買(mǎi)的。很多年來(lái)我一直是你們忠誠(chéng)的顧客，并且在這件事情發(fā)生前從未有過(guò)投訴。因此我對(duì)你們對(duì)我的方式非常失望。如果你能給我換襯衫或者退款我將非常高興。盼望你的回函。)

　　投訴某種錯(cuò)誤

　　Dear Sir or Madam

　　With reference to your invoice No. DH/600622 of 5 June 2004, we must point out that you seem to have made an error. Your invoice states that the consignment contained 300 bowls and your delivery contained only 300 bowls also, but in fact we placed the order for 500 bowls.

　　We should be obliged if you could investigate these matters as soon as possible and let us have your comments.

　　Your sincerely

　　(根據(jù)您2004年6月5日的裝貨清單(單號(hào)DH/600622))，我們必須指出您可能犯了一個(gè)錯(cuò)誤。您的裝貨清單些的事300個(gè)碗，并且您發(fā)送的貨物也是300個(gè)碗。但實(shí)際上我們定了500個(gè)碗。我們要求您迅速調(diào)查此事并且告知我們您的建議。)

　　投訴某種服務(wù)

　　Dear Sir or Madam

　　I am writing to express my dissatisfaction with the service I received while staying at your hotel during my vacation between the 1st and 5th of May.

　　Although your hotel is rated as a five star, I found that the rooms were not cleaned on a daily basis, and that my bed was made up only every five days.The food in the restaurant was similarly disappointing . Not only was it extremely overpriced, but the quality was very poor. I was therefore forced to have to eat out in local restaurants.

　　I trust you will take my complaints seriously, and make every effort to improve your service in the future. I would also greatly appreciate a discount on my bill(receipt enclosed).

　　I look forward to hearing from you.

　　Your faithfully

　　(我些此信表達(dá)我對(duì)5月1日至5日度假期間在您的飯店所得到的服務(wù)很不滿意。 雖然貴飯店是5星級(jí)，但是我發(fā)現(xiàn)你們并不是每天清掃客房，而且沒(méi)個(gè)5天才收拾一次床鋪。飯店里的餐廳的飯菜也一樣糟糕。飯菜不僅價(jià)格貴而且質(zhì)量很差，因此我不得不在飯店外面當(dāng)?shù)氐牟宛^用餐。我相信你們會(huì)認(rèn)證考慮我的投訴，并盡最大的努力在將來(lái)提高你們的服務(wù)。如果您能給我上次的賬單打個(gè)這我將不勝感激(隨信附上收據(jù))。盤(pán)我方您的來(lái)函。)

　　投訴信常用套話

　　->有禮貌地說(shuō)明所犯錯(cuò)誤或指出問(wèn)題

　　I am writing to complain about...

　　I write to express my concern/dissatisfaction about...

　　I would like to express my disappointment about...

　　We have received your(invoice/consignment)...

　　With reference to your invoice of ... I must point out...

　　According to... , the correct figure is....

　　On checking the goods, we discovered that 200 radios were missing. Your invoice states that the consignment contains radios, but in fact...

　　->要求對(duì)方采取何種措施

　　I will appreciate anything you can do to help me.

　　I trust you will take my complaints seriously.

　　I would, however, be perfectly satisfied if you would kindly replace the item or refund my money, whichever is more convenient.

　　We should be obliged if you could investigate these matters.

　　We should be thankful if you could give us a refund for the faulty goods.

　　We shall appreciate very much if you could replace the damaged goods by Tuesday.

　　->盼望對(duì)方回復(fù)

　　I look forward to hearing from you soon.

　　I look forward to hearing from you at your earliest convenience.

　　I look forward to your early reply.

　　投訴信常用套話

　　1.投訴信手段用一般現(xiàn)在時(shí)。

　　2.中間段用一般正在進(jìn)行時(shí)和一般過(guò)去時(shí)。

　　3.結(jié)束段用將來(lái)時(shí)。

　　4.人稱用第一人稱。