保險(xiǎn)和索賠英語(yǔ)對(duì)話口語(yǔ)練習(xí)(2)
保險(xiǎn)和索賠英語(yǔ)對(duì)話口語(yǔ)練習(xí)
保險(xiǎn)和索賠英語(yǔ)對(duì)話3
W： Mr. Brown， I'd like to talk with you about something that is getting to be a problem. I'd like， if possible， to see it settled at this meeting.
B： What is it， Mrs. Wang?
W： It's about the quality of 300 cartons of dried mushrooms. They reached us two weeks ago， and were immediately examined after they arrived. To our astonishment， about 20% of them were moldy and in many cartons there were even small brownish bugs crawling in and out of the half- eaten mushrooms. We can't accept them in this state. They are unfit for human consumption. And the Medical Officer of Health has issued a ?Stop Notice?on them.
B： Is that so? So far we haven't had any complaint of this kind. Our mush- rooms have enjoyed a good reputation for their superior quality for years. We are really at a loss to understand why your lot was found moldy and worm-eaten. Have you any evidence?
W： Certainly. Here's a survey report by a well-known lab in London， whose testimony is absolutely reliable.
—— 布朗先生，我想和你談?wù)効煲l(fā)生的一件比較麻煩的事情。如果可 以的話，我想在這次會(huì)議上解決。
—— 王小姐，是什么事?
—— 是關(guān)于300箱干蘑菇的質(zhì)量問(wèn)題。兩周前到的貨，我們當(dāng)即進(jìn)行了 檢查。令我們驚奇的是，大約20%的干蘑菇已發(fā)霉，甚至在許多箱 內(nèi)有褐色小甲蟲爬出爬進(jìn)，有一半蘑菇已被吃掉。這樣的貨物我們 是不能接受的。它們不宜被人們食用。醫(yī)藥衛(wèi)生官員對(duì)這些貨物發(fā) 出了“停售通知”。
—— 有這么一回事?我們還從未收到過(guò)這樣的抱怨呢。多年來(lái)，我們 的蘑菇因質(zhì)量好而享有盛譽(yù)。這真叫我們難于理解，給你們的那批 貨怎么發(fā)霉了，甚至被蟲咬了。你有什么證據(jù)嗎?
—— 當(dāng)然有。這是倫敦一家有名的實(shí)驗(yàn)室的檢驗(yàn)報(bào)告，他們的證詞絕對(duì) 可靠。
B： Though everything may be as you say， there are many factors involved. What's more， your surveyors have not mentioned any cause for the damage.
W： The mushrooms were packed in small one pound plastic bags， sixty of these bags to a carton. It is stated on the surveyor?s report that external conditions of goods at the time of survey are all sound and intact. So it is obvious the cause of the damage is that the mushrooms were not completely dried before packing.
B： As you know， before shipment， the Commodity Inspection
Bureau inspected the goods in question. They concluded that the goods were well dehydrated from fresh and choice material and up to standard for export.
W： I think the Inspection Bureau at your end， when effecting inspection， only selected a few package at random —— these hap- pened to be up to the standard. The part that was not dried properly， most probably， escaped their attention. As the amount in question is only 20% of the whole shipment， I think it is only reasonable that you should compensate us for the loss.
—— 雖然事情可能象你所說(shuō)的那樣，但它牽涉到很多因素。況且，你方 檢驗(yàn)員并沒(méi)有提及造成損壞的任何原因。
—— 蘑菇每磅裝一小塑料袋，每60袋裝進(jìn)一只木箱。檢驗(yàn)員的報(bào)告中
說(shuō)，檢驗(yàn)時(shí)貨物的外包裝都是完好無(wú)缺的。所以很明顯，造成損壞 的原因是蘑菇在包裝前沒(méi)有徹底干透。
—— 如你所知，這批貨在裝船前由商品檢驗(yàn)局檢驗(yàn)過(guò)。他們的結(jié)論 是，此貨已很好地除去了水分，品質(zhì)上等，達(dá)到出口的標(biāo)準(zhǔn)。
—— 我想你方商檢局進(jìn)行檢驗(yàn)時(shí)，只隨意地挑了幾包，而這幾包又 恰巧達(dá)到了標(biāo)準(zhǔn)。而沒(méi)達(dá)到干燥程度的那部份可能就沒(méi)被他們注 意到。由于波及到的數(shù)量只是整批貨的20%，我想你方應(yīng)該賠償
我們的損失才算合理。
B： The inspection certificate， which is based on a random selection of 20% of the consignment as we've agreed on beforehand， is considered final and binding upon both parties. We do not accept any claims for compensation for loss incurred in transit， because you bought the goods F.O.B. Houston and on shipping quality， not on landed quality. Your claim， in our opinion， should be re- ferred to the insurance company， as the mishap occurred after shipment.
W： We've already got in touch with the underwriter. But they have refused to accept any liability. They attributed the accident to the effects of dampness during the long sea voyage.
B： That's a matter over which we could exercise no control， then. I'm afraid I have to insist that you approach the insurance company for settlement， that is， if you have covered this risk in your coverage.
W： To my regret， we failed to cover contamination. This is an unfortu- nate oversight on our part and a lesson to us.
B： Otherwise the insurance company would no doubt have enter- tained your case.
W： Well， live and learn. It seems we'll have to waive the claim.
—— 我們事前已有協(xié)議，任意抽取整批貨的20%進(jìn)行檢驗(yàn)，其檢驗(yàn)證明 最終對(duì)雙方都具有約束力。因?yàn)槟阗I的這批貨是休斯頓港船上交貨 價(jià)，以裝船質(zhì)量而不是以到岸質(zhì)量為準(zhǔn)，任何運(yùn)輸途中產(chǎn)生的損失 要求賠償，我們都不予接受。我們認(rèn)為，你們應(yīng)該要求保險(xiǎn)公司索 賠，因?yàn)閾p失發(fā)生在裝船后。
—— 我們已聯(lián)系過(guò)保險(xiǎn)商，但他們拒絕承擔(dān)任何責(zé)任。他們將此事故歸 咎于長(zhǎng)途海運(yùn)中受潮的結(jié)果。
—— 那種事我們可控制不了。我們恐怕還得堅(jiān)持這一點(diǎn)，就是你們聯(lián)系 保險(xiǎn)公司要求解決，如果你們投保了這個(gè)險(xiǎn)的話。
—— 遺憾的是，我們沒(méi)有投保“污染險(xiǎn)”。不幸這是我方的疏忽，也是 一個(gè)教訓(xùn)。
—— 不然的話，保險(xiǎn)公司毫無(wú)疑問(wèn)將會(huì)接受索賠的。
—— 是的，活到老，學(xué)到老?？磥?lái)，我們只好放棄索賠了。
保險(xiǎn)和索賠英語(yǔ)對(duì)話：投訴與索賠4
Mr. Lewis: Mr. Chen, we've received your notice of claim. That's why I came to Beijing to discuss the matter with you in person.
路易斯先生：陳先生，我們收到了你們的索賠通知。所以我到北京來(lái)和你們親自討論這件事。
Mr. Chen: Well, I know the making of complaints is an unpleasant business in the practice of foreign trade. But the present case is too serious to be overlooked, so that we feel we must file a claim on you.
陳先生：哦，外貿(mào)易中抱怨是件很不愉快的事。但現(xiàn)在這件事情十分嚴(yán)重，不容忽視，因此我們覺(jué)得必須向你們提出索賠。
Mr. Lewis: Let's first examine the details. You complained that 150 sets of medical instruments were terribly rusty. Is it really that serious?
路易斯先生：讓我們先來(lái)看看具體細(xì)節(jié)。你們投訴150套醫(yī)療器械銹得很厲害。真有那么嚴(yán)重嗎?
Mr. Chen: Yes. Upon its arrival at our port, they were immediately examined. We're very surprised to find that 150 sets of medical instruments were terribly rusty.
陳先生：是的。醫(yī)療器械一運(yùn)到我方港口就被立即仔細(xì)檢查過(guò)。我們吃驚地發(fā)現(xiàn)有15套醫(yī)療器械銹得很厲害。
Mr. Lewis: We were also surprised. I'd like to tell you that every instrument was subject to strict inspection before shipment. And before I left, I checked up on the condition of the shipment, and found nothing in our record indicating any rusty instrument.
路易斯先生：我們也很吃驚。我想告訴你們的是每套器械在裝運(yùn)前都經(jīng)過(guò)嚴(yán)格檢驗(yàn)。而且在我動(dòng)身之前，我調(diào)查了這批貨的情況，沒(méi)有找到任何有關(guān)生銹器械的記錄。
Mr. Chen: Then how could it happen that 150 sets of medical instruments got rusty.
陳先生：那么，怎么會(huì)有150套醫(yī)療器械生銹呢?
Mr. Lewis: The rust may be caused by many factors. I believe that rust could occur in transit. You know, the goods were bought on FOB basis. And it was you who booked the shipping space and had the goods insured. Therefore we regret very much we can't entertain your claim. In my opinion, your claim should be referred to the insurance company for compensation.
路易斯先生：生繡可以由很多因素造成。我認(rèn)為生繡可能發(fā)生在運(yùn)輸途中。由于貨物是以離岸價(jià)條件成交的，而且是你們訂的船艙，也是你們?yōu)樨浳锉５碾U(xiǎn)。因此，很遺感，我們不能接你方的索賠，我認(rèn)為，你們應(yīng)向保險(xiǎn)公司索賠。
Mr. Chen: Frankly to say, we've got in touch with the underwriters, but they have refused to take any liabilities. They attributed the rust to the effects of dampness during the long sea voyage.
陳先生：坦白地說(shuō)，我們已與保險(xiǎn)商取得了聯(lián)系，但他們拒絕承擔(dān)任何責(zé)任。他們認(rèn)為生銹是由于長(zhǎng)時(shí)間海運(yùn)途中的潮濕天氣造成的。
Mr. Lewis: That is a matter over which we could exercise no control. I'm afraid I have to insist that you approach the insurance company for settlement unless you have neglected covering this risk in your policy.
路易斯先生：這一事件我們無(wú)法控制?？峙挛覀儾坏貌粓?jiān)持你們?cè)倥c保險(xiǎn)公司聯(lián)系理賠，除非你由于疏忽在保險(xiǎn)單中沒(méi)有包括這一險(xiǎn)別。
Mr. Chen: To my regret, we failed to cover the risk of rust. This is an unfortunate oversight. It seems we'll have to waive the claim.
陳先生：很遺憾，我們沒(méi)有保生銹險(xiǎn)。這一疏忽是一次不幸?？磥?lái)我們不得不撤銷這一索賠了。
Mr. Lewis: While I appreciate your correct attitude in this case, I feel sorry for you. Anyway, I hope everything will be smooth in our future business.
路易斯先生：我很欣賞你們對(duì)這一事情的正確態(tài)度，也感到很遺憾。不管怎么說(shuō)，我希望在將來(lái)的交易中一切都會(huì)順利。
Mr. Chen: I hope so.
陳先生：希望如此。
看過(guò)保險(xiǎn)索賠英語(yǔ)口語(yǔ)對(duì)話的人還看了：
1.商務(wù)英語(yǔ)情景對(duì)話:保險(xiǎn)
2.關(guān)于保險(xiǎn)索賠英語(yǔ)對(duì)話
3.有關(guān)保險(xiǎn)的英語(yǔ)對(duì)話